top of page



How to Troubleshoot Wix: Essential Tips for Beginners

Starting your journey on Wix can be really exciting, but let's face it – sometimes things don't go as planned. No worries! In this guide, we're going to explore some common Wix troubleshooting issues that beginners often encounter on Wix and share easy tips to help you overcome these challenges. Let's make your Wix experience smooth sailing!

1. Problem: Site Elements Not Displaying Properly

Solution: Check Browser Compatibility

One common reason for this issue is browser compatibility. Ensure that you are using a supported browser and try accessing your site from different browsers to identify any compatibility issues.

2. Problem: Slow Loading Times

Solution: Optimize Images and Content

Large image files and excessive content can contribute to slow loading times. Use Wix's built-in tools to optimize images and consider reducing the size or number of media files on your pages.

3. Problem: Domain Connection Issues

Solution: Verify Domain Settings

If your custom domain isn't connecting as expected, double-check your domain settings. Ensure that your domain is correctly connected to your Wix site by following the step-by-step instructions in the Wix dashboard.

4. Problem: Mobile Responsiveness Problems

Solution: Use Wix Mobile Editor

Wix offers a dedicated Mobile Editor to fine-tune the mobile version of your site. Check and adjust the mobile view to ensure that your site looks great on various devices.

5. Problem: Wix Editor Glitches or Freezing

Solution: Clear Browser Cache or Try Another Browser

Sometimes, browser cache issues can affect the performance of the Wix Editor. Clear your browser cache or try using a different browser to see if the problem persists.

6. Problem: Contact Form Not Working

Solution: Double-Check Form Settings

If your contact form isn't functioning correctly, review the form settings in Wix. Ensure that the form fields are configured properly and that notifications are set up to alert you when someone submits the form.

7. Problem: SSL Certificate Issues

Solution: Ensure SSL is Enabled

If your site is showing a security warning, ensure that your SSL certificate is enabled. Head to your Wix dashboard, navigate to 'Settings,' and under 'Security,' make sure that SSL is turned on.

8. Problem: Blog or Store Not Updating

Solution: Check Publishing Status

If changes to your blog or store aren't reflecting, confirm that you've clicked 'Publish' to make your edits live. Additionally, give it a few moments to propagate across servers.

9. Problem: Forgotten Password or Login Issues

Solution: Password Reset

If you're having trouble logging in, use the 'Forgot Password' option on the login page to reset your password. Check your email for instructions on setting up a new password.

10. Problem: SEO Ranking Concerns

Solution: Optimize Meta Tags and Descriptions

If your site isn't ranking well on search engines, review and optimize your meta tags and descriptions. Use relevant keywords to improve your site's visibility.

11. Problem: Broken Links on Your Website

Solution: Regularly Check and Update Links

Broken links can negatively impact user experience and SEO. Periodically review your site's links, ensuring they are up-to-date and directing visitors to the intended pages.

12. Problem: E-commerce Payment Issues

Solution: Verify Payment Gateway Settings

If customers are having trouble making payments, double-check your e-commerce settings. Ensure that your payment gateway is configured correctly and that there are no restrictions.

Wix Troubleshooting Made Easy

Remember, troubleshooting is part of the learning process. By tackling these common issues head-on, you'll become more adept at managing and optimizing your Wix website. Happy troubleshooting!

Shop our Premium Wix Templates at


bottom of page